Please note that only the purchaser/order holder is able to request a refund or ticket cancelation.
We understand that COVID-19 continues to cause a lot of uncertainty around live events. Our first priority is the safety and health of our attendees, sponsors, speakers, creators, and staff. As VidCon plans for the 2022 Anaheim event, we will continue to work with the venue and local government officials to ensure our Health & Safety protocols are as comprehensive as possible. You can review our COVID-19 Policy and Health & Safety Guidelines on our website. That said, we’ve also updated our Refund Policy in 2022 to reflect the state of this new world.
VidCon US 2022 Refund Policy
All VidCon US 2022 Standard (in-person) tickets, On Demand tickets, On Demand bundles, and merch items can be canceled for a full refund before June 3, 2022 at 12 AM (PT). To request a refund, please reach out to firstname.lastname@example.org with your name and the Order ID (which can be found in your confirmation email) and let us know if you’d like just one ticket or your entire order canceled. Please note that ONLY the order holder is able to request a refund or cancel tickets.
All future On Demand purchases will be nonrefundable beyond the deadline listed above.
All merch must be redeemed on site during the event; no merch will be shipped out prior to or after the event. If all standard (in-person) or On Demand bundle tickets on an order are canceled, all merch on the order will be automatically canceled and refunded.
All merchandise and ticket purchases are nonrefundable after June 3, 2022 at 12 AM (PT).
Should VidCon US 2022 be canceled, attendees will be notified and all purchases will be eligible for full refunds upon request.
Refunds can only be issued to the original card used for purchase. If your card information has changed, please reach out to your bank prior to requesting your refund.