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New support ticket
Check ticket status
When & Where
When & where is VidCon US 2022 taking place?
Will there be VidCon events in other locations?
What is the schedule for each day at VidCon US 2022?
Which track is right for me?
What if I received a complimentary ticket/prize for VidCon US 2020 or VidCon US 2021?
I can’t attend VidCon US in person. Do you offer digital access?
How long are tickets available?
When is the last day I can cancel my ticket(s)?
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COVID-19 Health & Safety Protocols
Vaccines & Testing
Additional Safety Measures
Where can I find my VidCon Order ID/tickets?
I created my account using an incorrect email address, how can I update it?
Help, I forgot my Tixr password! How can I reset it?
Meet & Greets
Help! How do I log into the matchmaking platform?
How can I meet my favorite creators?
Help, my matchmaking list isn't saving!
Is Meet & Greet Matchmaking open yet?
How do I enter Meet & Greet Matchmaking?
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Parents & Chaperones
I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
I am a chaperone. Do I need a ticket for VidCon US?
Can two of us chaperone on different days using the same ticket?
Turns out I can’t make it to chaperone last minute, how do I transfer my ticket to another chaperone?
How do Tixr rewards work?
How many points is each ticket sale worth?
How can I find out how many rewards points I have?
Where can I find my Rewards referral link?
Hospitality, Travel, & Other Activities
How and where can I find a room?
How do I get to VidCon US/The Anaheim Convention Center/My Hotel?
What else can I do in the Anaheim Area?
Where can I find flights and other travel information?
Get Involved at VidCon US
How can I be a sponsor or exhibitor at VidCon US?
How do I apply for a press badge?
Accessibility at VidCon US
All Gender Bathrooms
ASL Interpreters/CART Services
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How can I get more information about VidCon US?
Making purchases during the event
How/when can I redeem the merch I preordered?
Rules, Policies, & Safety
What is your Code of Conduct?
Does VidCon have a Dress Code?
How old do I have to be to attend VidCon US?
What is your Refund Policy?
COVID-19 Health & Safety Guidelines