VidCon US

When & Where 3

• When & where is VidCon US 2022 taking place?
• Will there be VidCon events in other locations?
• What is the schedule for each day at VidCon US 2022?

Registration Information 11

• Which track is right for me?
• What if I received a complimentary ticket/prize for VidCon US 2020 or VidCon US 2021?
• I can’t attend VidCon US in person. Do you offer digital access?
• How long are tickets available?
• When is the last day I can cancel my ticket(s)?

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COVID-19 Health & Safety Protocols 3

• Vaccines & Testing
• Masks
• Additional Safety Measures

Tixr Account 3

• Where can I find my VidCon Order ID/tickets?
• I created my account using an incorrect email address, how can I update it?
• Help, I forgot my Tixr password! How can I reset it?

Meet & Greets 5

• How do I find out which meet & greets I received?
• How can I meet my favorite creators?
• I am a parent/chaperone. Can I enter the Meet & Greet Hall with the kid I am supervising?
• I received meet & greets via matchmaking; what do I do when I arrive at VidCon?
• Meet & Greet Session Types

Parents & Chaperones 4

• I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
• I am a chaperone. Do I need a ticket for VidCon US?
• Can two of us chaperone on different days using the same ticket?
• Turns out I can’t make it to chaperone last minute, how do I transfer my ticket to another chaperone?

Rewards 4

• How do Tixr rewards work?
• How many points is each ticket sale worth?
• How can I find out how many rewards points I have?
• Where can I find my Rewards referral link?

Hospitality, Travel, & Other Activities 4

• How and where can I find a room?
• How do I get to VidCon US/The Anaheim Convention Center/My Hotel?
• What else can I do in the Anaheim Area?
• Where can I find flights and other travel information?

Accessibility at VidCon US 10

• Seating
• Service Animals
• All Gender Bathrooms
• Wheelchair/Scooter Rental
• ASL Interpreters/CART Services

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Get Involved at VidCon US 2

• How can I be a sponsor or exhibitor at VidCon US?
• How do I apply for a press badge?

More Info 2

• How can I get more information about VidCon US?
• Making purchases during the event

Merch 1

• How/when can I redeem the merch I preordered?

Rules, Policies, & Safety 6

• What is your Code of Conduct?
• Does VidCon have a Dress Code?
• How old do I have to be to attend VidCon US?
• What is your Refund Policy?
• COVID-19 Health & Safety Guidelines

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