VidCon US
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Knowledge base
VidCon US
When & Where
3
When & where is VidCon US 2022 taking place?
Will there be VidCon events in other locations?
What is the schedule for each day at VidCon US 2022?
Registration Information
11
Which track is right for me?
What if I received a complimentary ticket/prize for VidCon US 2020 or VidCon US 2021?
I can’t attend VidCon US in person. Do you offer digital access?
How long are tickets available?
When is the last day I can cancel my ticket(s)?
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COVID-19 Health & Safety Protocols
3
Vaccines & Testing
Masks
Additional Safety Measures
Tixr Account
3
Where can I find my VidCon Order ID/tickets?
I created my account using an incorrect email address, how can I update it?
Help, I forgot my Tixr password! How can I reset it?
Meet & Greets
5
How do I find out which meet & greets I received?
How can I meet my favorite creators?
I am a parent/chaperone. Can I enter the Meet & Greet Hall with the kid I am supervising?
I received meet & greets via matchmaking; what do I do when I arrive at VidCon?
Meet & Greet Session Types
Parents & Chaperones
4
I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
I am a chaperone. Do I need a ticket for VidCon US?
Can two of us chaperone on different days using the same ticket?
Turns out I can’t make it to chaperone last minute, how do I transfer my ticket to another chaperone?
Rewards
4
How do Tixr rewards work?
How many points is each ticket sale worth?
How can I find out how many rewards points I have?
Where can I find my Rewards referral link?
Hospitality, Travel, & Other Activities
4
How and where can I find a room?
How do I get to VidCon US/The Anaheim Convention Center/My Hotel?
What else can I do in the Anaheim Area?
Where can I find flights and other travel information?
Accessibility at VidCon US
10
Seating
Service Animals
All Gender Bathrooms
Wheelchair/Scooter Rental
ASL Interpreters/CART Services
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Get Involved at VidCon US
2
How can I be a sponsor or exhibitor at VidCon US?
How do I apply for a press badge?
More Info
2
How can I get more information about VidCon US?
Making purchases during the event
Merch
1
How/when can I redeem the merch I preordered?
Rules, Policies, & Safety
6
What is your Code of Conduct?
Does VidCon have a Dress Code?
How old do I have to be to attend VidCon US?
What is your Refund Policy?
COVID-19 Health & Safety Guidelines
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