Please note that only the purchaser/order holder is able to request a refund or ticket cancellation. 

We understand that COVID-19 continues to cause a lot of uncertainty around live events. Our first priority is the safety and health of our attendees, sponsors, speakers, creators, and staff. As VidCon plans for the 2021 Anaheim event, we will continue to work with the venue and local government officials to ensure our Health & Safety protocols are as comprehensive as possible. You can review our COVID-19 Policy and Health & Safety Guidelines on our website. That said, we’ve also updated our Refund Policy in 2021 to reflect the state of this new world.

Refund Policy

All VidCon US 2021 Standard (in-person) tickets, On Demand tickets, On Demand bundles, and merch items are fully refundable until October 14, 2021 at 12 AM (PT). To request a refund, please reach out to

All future On Demand purchases will be nonrefundable beyond the deadline listed above.

All merch must be redeemed on site during the event; no merch will be shipped out prior to or after the event. If all standard (in-person) or On Demand bundle tickets on an order are canceled, all merch on the order will be automatically canceled and refunded. 

All merchandise and ticket purchases are nonrefundable after October 14, 2021 at 12 AM (PT).

Should VidCon US 2021 be canceled, attendees will be notified and all purchases will be automatically refunded in full. 

Refunds can only be issued to the original card used for purchase. If your card information has changed, please reach out to your bank prior to requesting your refund.