REFUND POLICY:


Single-day tickets:

Single-day tickets are NONREFUNDABLE


Industry Track tickets:

Industry Track tickets are NONREFUNDABLE


Community, Creator, and Chaperone Tickets:

Refunds for Community Track, Creator Track, and Chaperone tickets will incur the following processing fees:

$25 processing fee per ticket refunded prior to December 12 at 11:59 PM (PT)

$50 processing fee per ticket refunded between December 13 and February 28 at 11:59 PM (PT)

$75 processing fee per ticket refunded between March 1 and May 31 at 11:59 PM (PT)


No refunds on tickets OR merch after May 31 at 11:59 PM (PT).


Refunds can take up to a week to process, and possibly longer depending on your bank or card issuer.


If your credit card or bank information has changed since you purchased your ticket, please contact your credit card company or bank prior to processing your refund. They should be able to make sure those funds get returned to you properly.