At this time the refund deadline for VidCon US 2019 tickets has passed. Please see our Refund Policy below for more information. 


REFUND POLICY:


Single Day tickets:

Single Day tickets are NONREFUNDABLE


Industry Track tickets:

Industry Track tickets are NONREFUNDABLE


Community, Creator, and Chaperone Tickets:

Refunds for Community Track, Creator Track, and Chaperone tickets will incur the following processing fees:

$25 processing fee per ticket refunded prior to December 31 at 11:59 PM (PT)

$50 processing fee per ticket refunded between January 1 and March 31 at 11:59 PM (PT)

$75 processing fee per ticket refunded between April 1 and June 10 at 11:59 PM (PT)

No refunds after June 10 at 11:59 PM (PT).


Refunds can take up to a week to process, and possibly longer depending on your bank or card issuer.


If your credit card or bank information has changed since you purchased your ticket, please contact your credit card company or bank prior to processing your refund. They should be able to make sure those funds get returned to you properly.