If you need to cancel or modify your registration, you will be able to do so any time before June 6, 2018 at 11:59pm PT. You will receive a full refund with the exception of a $10 processing fee per ticket. After this date, we will not process any additional refunds. 


If you purchased a ticket and you would like to cancel it, please follow the instructions below. Please read the instructions in full before canceling.


If you would like to cancel your Entire Order:

  1. Visit our Ticketing Website
  2. Log in with your Order Number (starting with RD) and the email used to purchase your tickets.
  3. Click cancel order in the top right corner. 
  4. Confirm you want to cancel your order. This will cancel all tickets and merchandise purchased in this order. If you wish to cancel individual tickets or merchandise please do so via the boxes on the left or right-hand side. 


If you would like to cancel one specific ticket:

  1. Visit our Ticketing Website
  2. Log in with the Ticket Number (starting with TK) of the ticket you would like to cancel and the email associated with that ticket. 
  3. Click cancel registration in the top right corner. 
  4. Confirm you want to cancel this ticket. This will only cancel the ticket you logged in with. All other tickets in your order will remain uncancelled. 


If your credit card or bank information has changed since you purchased your ticket, please contact your credit card company or bank prior to processing your refund. They should be able to make sure those funds get returned to you properly.