Please note that all cancelled registrations are subject to processing fees as outlined in the Refund Policy below. Additionally, please note that some ticket types are nonrefundable. 


To cancel a single ticket on your order, just log in at https://www.con-tix.com/record with your Ticket Number (the one that begins with TK).


To cancel your entire order, log in at https://www.con-tix.com/record using your Order Number (the one that begins with RD). 


To cancel a merch item, log in at https://www.con-tix.com/record with your Order Number.


REFUND POLICY:


Single-day tickets:

Single-day tickets are NONREFUNDABLE


Industry Track tickets:

Industry Track tickets are NONREFUNDABLE


Community, Creator, and Chaperone Tickets:

Refunds for Community Track, Creator Track, and Chaperone tickets will incur the following processing fees:

$25 processing fee per ticket refunded prior to December 12 at 11:59 PM (PT)

$50 processing fee per ticket refunded between December 13 and February 28 at 11:59 PM (PT)

$75 processing fee per ticket refunded between March 1 and May 31 at 11:59 PM (PT)


No refunds after May 31 at 11:59 PM (PT).


Refunds can take up to a week to process, and possibly longer depending on your bank or card issuer.


If your credit card or bank information has changed since you purchased your ticket, please contact your credit card company or bank prior to processing your refund. They should be able to make sure those funds get returned to you properly.