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When & Where
When & where is VidCon US 2021 taking place?
Will there be VidCon events in other locations?
What is the schedule for each day at VidCon US 2021?
Which track is right for me?
I received a ticket as a prize in a promotion I entered. How do I claim that?
I can’t attend VidCon US in person. Do you offer digital access?
How can I access the content offered by my On Demand ticket or bundle?
How long are tickets available?
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Where can I find my VidCon tickets in my Tixr account?
I created my account using an incorrect email address, how can I update it?
Help, I forgot my Tixr password! How can I reset it?
Meet & Greets
How can I meet my favorite creators?
Is Meet & Greet Matchmaking open yet?
How do I enter Meet & Greet Matchmaking?
Will I meet my favorite creator?
Can I get into the Meet & Greet Hall with my friends?
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Creator & Industry Chats
What are Creator/Industry Chats?
How can I enter for Creator Chat Matchmaking?
How does the Creator Chat Matchmaking work?
I'm a parent/chaperone. Can I accompany my child to their chat?
I received a Creator Chat. What do I do when I get to VidCon?
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Parents & Chaperones
I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
I am a chaperone. Do I need a ticket for VidCon US?
Can two of us chaperone on different days using the same ticket?
Turns out I can’t make it to chaperone last minute, how do I transfer my ticket to another chaperone?
How do Tixr rewards work?
How many points is each ticket sale worth?
How can I find out how many rewards points I have?
Where can I find my Rewards referral link?
Hospitality, Travel, & Other Activities
How and where can I find a room?
How do I get to VidCon US/The Anaheim Convention Center/My Hotel?
What else can I do in the Anaheim Area?
Where can I find flights and other travel information?
Get Involved at VidCon US
How can I be a sponsor or exhibitor at VidCon US?
How do I apply for a press badge?
How can I submit a speaker or session for VidCon US?
Are there other ways for me to get involved at VidCon US?
Accessibility at VidCon US
All Gender Bathrooms
ASL Interpreters/CART Services
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How can I get more information about VidCon US?
Making purchases during the event
How/when can I redeem the merch I preordered?
Rules, Policies, & Safety
What is your Code of Conduct?
Does VidCon have a Dress Code?
How old do I have to be to attend VidCon US?
What is your Refund Policy?
COVID-19 Health & Safety Guidelines