VidCon US

When & Where 3

• When & where is VidCon US 2021 taking place?
• Will there be VidCon events in other locations?
• What is the schedule for each day at VidCon US 2021?

Registration Information 14

• Which track is right for me?
• I received a ticket as a prize in a promotion I entered. How do I claim that?
• I can’t attend VidCon US in person. Do you offer digital access?
• How can I access the content offered by my On Demand ticket or bundle?
• How long are tickets available?

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Tixr Account 3

• Where can I find my VidCon tickets in my Tixr account?
• I created my account using an incorrect email address, how can I update it?
• Help, I forgot my Tixr password! How can I reset it?

Meet & Greets 7

• How can I meet my favorite creators?
• Is Meet & Greet Matchmaking open yet?
• How do I enter Meet & Greet Matchmaking?
• Will I meet my favorite creator?
• Can I get into the Meet & Greet Hall with my friends?

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Creator & Industry Chats 7

• What are Creator/Industry Chats?
• How can I enter for Creator Chat Matchmaking?
• How does the Creator Chat Matchmaking work?
• I'm a parent/chaperone. Can I accompany my child to their chat?
• I received a Creator Chat. What do I do when I get to VidCon?

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Parents & Chaperones 4

• I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
• I am a chaperone. Do I need a ticket for VidCon US?
• Can two of us chaperone on different days using the same ticket?
• Turns out I can’t make it to chaperone last minute, how do I transfer my ticket to another chaperone?

Rewards 4

• How do Tixr rewards work?
• How many points is each ticket sale worth?
• How can I find out how many rewards points I have?
• Where can I find my Rewards referral link?

Hospitality, Travel, & Other Activities 4

• How and where can I find a room?
• How do I get to VidCon US/The Anaheim Convention Center/My Hotel?
• What else can I do in the Anaheim Area?
• Where can I find flights and other travel information?

Get Involved at VidCon US 4

• How can I be a sponsor or exhibitor at VidCon US?
• How do I apply for a press badge?
• How can I submit a speaker or session for VidCon US?
• Are there other ways for me to get involved at VidCon US?

Accessibility at VidCon US 9

• Seating
• Service Animals
• All Gender Bathrooms
• Wheelchair/Scooter Rental
• ASL Interpreters/CART Services

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More Info 2

• How can I get more information about VidCon US?
• Making purchases during the event

Merch 1

• How/when can I redeem the merch I preordered?

Rules, Policies, & Safety 5

• What is your Code of Conduct?
• Does VidCon have a Dress Code?
• How old do I have to be to attend VidCon US?
• What is your Refund Policy?
• COVID-19 Health & Safety Guidelines